We use your data to respond to inquiries, prepare accurate project quotes, and fulfill your custom orders. We also use it to improve our service offerings and occasionally send basic marketing updates like email news regarding new finishes or products.
Privacy Policy
Effective Date: May 10, 2026
At JC Customs, we take your privacy seriously. This document outlines how we handle your personal information when you work with us for custom woodworking and signage projects in Louisville, KY, Twentynine Palms, CA, and everywhere in between. This policy is a basic overview of our data practices and is not intended as legal advice.
Introduction & Scope
This policy applies to all clients and visitors of JC Customs. It covers how we collect, use, and share information through our website, social media, and direct project consultations.
Information We Collect
- Contact Details: Name, email address, physical address, and phone number.
- Project Details: Custom dimensions, design preferences, and material choices.
- Usage Data: Information about how you use our website, including IP addresses and browser types.
How We Use Your Information
info@jccustomslou.com
Legal Bases for Processing
Where applicable, we process your information based on our contractual obligation to provide services, our legitimate business interests, or your explicit consent.
Sharing Your Information
We do not sell your data. We only share information with trusted service providers necessary for our operations, such as payment processors and shipping companies. We may also disclose data if required by law.
Data Security
We implement standard security measures to protect your data from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure.
Data Retention
We keep your personal information only as long as necessary for the purposes outlined in this policy or to comply with legal, tax, or accounting requirements.
Your Rights & Choices
You have the right to access, correct, or request the deletion of your personal data. You may also opt out of marketing communications at any time by following the instructions in our emails.
Cookies & Tracking Technologies
We use basic cookies to help our website function properly and to understand how visitors interact with our pages. You can control cookie settings through your browser.
Third-Party Links
Our website may contain links to external sites not operated by us. We have no control over the content or privacy practices of these third-party services.
Changes to This Policy
We may update this policy from time to time. We will notify you of any changes by posting the updated version on our website with a new effective date.
Contact Us
If you have questions about this policy or our data practices, please reach out to us at: info@jccustomslou.com. Our primary shop is located in Louisville, KY. Regardless of location, we can be reached at:
Information We Collect
Personal Contact Details
We collect basic identifiers when you reach out to us, such as your name, email address, phone number, and mailing address. This allows us to keep in touch regarding your custom woodworking or signage requests.
Project Specification Data
To provide accurate quotes and precision craftsmanship, we collect details about your specific projects, including dimensions, preferred wood species, finish choices, and any design files or reference images you provide for signage or cabinetry.
Website Usage & Technical Data
When you browse our site, we automatically receive information such as your IP address, browser type, and how you interact with our pages. This high-level data helps us understand which services—like our vehicle wraps or heirloom keepsakes—are most popular with our visitors in Louisville and beyond.
How We Use Your Information
We utilize the data we collect to operate our woodworking and signage business effectively. This includes everything from the initial design phase to the final product delivery.
Respond to Inquiries
We use your contact details to answer questions about our custom signage, furniture, and cabinetry projects in Louisville and Twentynine Palms.
Fulfill Orders
Project details help us prepare accurate quotes, process payments, and ensure your custom wood or sign project is built and shipped precisely to spec.
Basic Marketing
With your consent, we send occasional email updates about new services or gallery additions. You can opt out of these updates at any time.
Sharing Your Information
We do not sell your personal information. We only share your data with trusted third-party service providers who assist us in operating our business, such as payment processors (to handle your transactions), shipping partners (to deliver your custom signs and woodwork), and email service providers (for basic updates).
Information may also be shared when necessary to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. These service providers are obligated to keep your information confidential and use it only for the purposes we specify.
Data Security
We take the protection of your personal information seriously. JC Customs implements reasonable administrative, technical, and physical safeguards designed to keep your data safe. This includes using secure encryption for payment processing and limiting access to personal details only to those who truly need it to fulfill your order. While no system is 100% secure, we regularly review our practices to protect against unauthorized access, alteration, or disclosure of the information we collect.
Your Rights & Choices
Access
You have the right to request a copy of the personal information we hold about you at any time. Simply reach out to us with your request, and we will provide you with the information in a clear, easy-to-read format.
Correction
Keeping your data accurate is important to us. If any of your details—like your contact information or shipping address—are incorrect or outdated, please let us know so we can update them immediately.
Deletion
You may ask us to delete your personal information when it is no longer necessary for the purposes we collected it for (such as finishing your project). We will process your request unless we need to keep certain data for legal or tax requirements.
Cookies & Tracking Technologies
We and our service providers use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device.
We use these technologies to provide and improve our services, remember your preferences, and understand how visitors interact with our website. This helps us ensure that our custom woodworking gallery and project inquiry tools work correctly for you.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. Most web browsers allow some control of most cookies through the browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make significant changes, we will notify you by posting the new policy on our website with a updated date or by sending you an email if you have provided one. We encourage you to review this page periodically to stay informed about how we are protecting your information.